Balanced Scorecard Report - The Strategy Execution Source - by Robert S. Kaplan, David P. Norton

By Robert S. Kaplan, David P. Norton

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Shifting: Private to Public, Public to Private We have deliberately oversimplified this discussion by assuming that private and public APIs are implemented separately and are not related. While both sorts of APIs must be able to support self-service and must be reliable, there is often very little difference in practice between the way that private and public APIs are designed, created, operated, and used. This is a good thing because we’ve also found that it is hard to predict how your API will play out.

This becomes especially crucial down the road, as you clarify progress versus expectations for the project (especially if you get off to a slow start) as well as to avoid your team being pulled in different directions by competing interests (a significant risk, especially if your program starts to take off). If you don’t have a good example of a vision statement on hand, here are some important things to consider: • • • • What is the ideal end-state and business objective? What are the important things to do day-to-day to get there?

For example, NPR’s goal in creating an API was to improve the services provided to internal teams, member stations, partners, and the general public in an effort to improve its public-service mission. APIs Need a Business Sponsor The most successful API strategies have a business sponsor. From what we’ve seen, API projects without a business sponsor generally have a lot more difficulty acquiring funding and ultimately starting the work. Undoubtedly, there are developers in every organization and in the surrounding community who are inspired by the prospect of using a new and exciting API.

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