Communicate Effectively (The McGraw-Hill Professional by Lani Arredondo

By Lani Arredondo

This hands-on, concise advisor offers 24 confirmed suggestions for speaking in actual fact and handling conflicts. It beneficial properties instructions for every little thing from sharing details and collecting enter from staff to dealing with disagreements to undertaking results-driven conferences and presentations.

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Weigh those costs against the benefits you anticipate from the meeting. Do the benefits justify the costs? Is there a better way to achieve those benefits? If you decide to hold a meeting, keep those calculations close and use them as an incentive to plan effectively, invite only the necessary people and conduct the meeting most efficiently: Specify the purpose of the meeting in terms of the results you want. Outline the agenda. Determine items appropriate to the purpose— and the time scheduled.

Restate contributions. ” Capture key points. Don’t let points get lost. You may need to return to a point and restate it. If necessary, probe to bring out more. Ask the recorder to write down important contributions and display them for all to see—on a board, a flip chart, sheets on the walls, or an electronic display. Mediate differences of opinion. Keep discussions from deteriorating into divisive conflicts. When differences of opinion arise, guide 41 Copyright © 2007 by Lani Arredondo. Click here for terms of use.

Convey the message of accountability. After a while, employees will learn to be there on time. ” Have the group discuss, modify, and adopt the rules. Then, for every meeting, post the rules and enforce them. The Bottom Line “Managers often overlook the potential of meetings. ” 42 Be free and improvise ✓Prepare to present Prepare for any presentation you make, whenever possible. Focus on the audience. Memorize: “It’s not about me. ” Start from their perspective. Make it matter to them. Establish your objective.

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